History Where we were   When formed in 1989, ECC was the centre of service delivery for Systemcare, a leading UK supply chain management provider. Supply chain management is the organisation of materials, information and financial flows in a network consisting of suppliers, manufacturers, distributors and customers. The coordination and integration of these flows within and across companies are critical in today's markets. Systemcare had over 20 customers in different industries in Scotland. ECC helped to establish its reputation for first-class support with an ability to add value through product customisation and to integrate with other information systems. ECC continued its development through the mid 1990s, delivering business software and services which could provide cost savings, create business advantage or radically improve the operational environment of our customers such as Alldays, Safeway, Britannic Asset Management, George Stewart & Co. Ltd, Deep Freeze Supplies, Waddies Print Limited and many others. It was the close working relationship with one particular customer which led to ECC's first e-business assignment in 1997. Bodycote Materials Testing Limited quickly gained value from the ECC-conceptualised Laboratory Information Management System which has cut costs and improved both BMT customer request turnaround times and manufacturing cycles. The result was a true 'customer relationship management' solution. Since 1999 ECC has expanded rapidly. Capitalising on the opportunity to develop B2B excellence, ECC introduced business consultancy services to the already successful technical architecture capability. This expansion now forms a service portfolio which supports customer requirements from the CEO's vision down to the basic improvement of business processes and information management.