The effective management and use of knowledge will be the key differentiator for businesses and other organisations in the 21st century. Knowledge management is the range of multi-disciplinary skills that companies need to create, retain, share and maximise the value of knowledge that they own. Knowledge is not merely content but is related to people, context and processes. Companies need the right people to have the right information at the right time in a form that can be assimilated, understood and reused for the advantage of the organisation. ECC can enable you to understand and embrace knowledge management principles, practices, technologies and culture.

ECC's knowledge practice is based on internationally recognised teaching on the implementation of knowledge management. Using this methodology and approach, ECC has recently concluded the Knowledge TeamSpace concept and strategy for a large construction company. This will position the Dawn Group Limited ahead of their competitors, reduce the cost of doing business and place them closer to their customers – past, present and future.

After finance and human resources, knowledge is regarded as the most valuable resource within a company – and the most under-utilised. To realise this value companies need to develop the potential of their knowledge workers. A knowledge worker requires skill, attitude and experience so he or she can consciously aggregate, disseminate and systematically use the knowledge and experience held within the organisation. Technology is now powerful enough to support the knowledge worker quickly and effectively, providing the ability to store, retrieve, remember, advise or administer knowledge – just like a brain.

Powerful knowledge can be generated from the resources within an organisation. Its value, however, is realised through the intelligent use of that knowledge. The user has to know when they need something, what they need and how to use the knowledge practically and effectively. Successful knowledge practices call for the development of the appropriate culture as well as sophisticated IT systems to create the bottom-line returns.

We need to know as much about the way people work as we do about new technologies.

ECC looks forward to masterminding your organisation's brain.