|
The
relationship we nurture with clients throughout the development
process continues after development is complete. We believe
strongly in taking complete control of the entire development
process from initial inception to final delivery. This way
we can ensure the quality of service necessary for our clients
to deliver the best possible service to their customers.
In
order to achieve this, ECC provides a range of support and
training services that allow our clients to remain focused
on what they are best at – running their businesses.
Through close co-operation with our customers we can identify
further development and training needs as they arise.
Services
and skills
| • |
Our
support team delivers expert advice via telephone, fax,
dial-up and e-mail to our user-base worldwide. |
| • |
Sophisticated
help-desk service allowing users to log faults. |
| • |
Help
desk includes prioritisation, escalation, historical analysis
and feedback mechanism. |
| • |
Remote
connection to customer systems using leased line or Internet
access. |
| • |
Support
desk is available between 9.00am and 5.30pm Monday to
Friday. Special arrangements can be made for support requirements
outside core hours. |
| • |
Currently
supporting sites across Europe, North America and Australasia. |
| • |
Team
of highly skilled support analysts including Unix, MQ
Series, MCSE (Microsoft Certified Systems Engineer), MCP
(Microsoft Certified Professional) and communications
specialists. |
| • |
Training
– available either as classroom style or on a one-to-one
basis. Our highly skilled trainers can deliver standard
courses or a customised set of courses designed in conjunction
with our customer. Detailed workbooks or course material
supplied for all attendees. Courses include a range of
certified Microsoft desktop product training. |
|
